As part of the phone infrastructure upgrade, CIS replaced phones with newer Cisco models in June 2018. (This included all phones and fax equipment for UICOMP onsite, the psychiatry residency and Positive Health Solutions.)

Please review this page to learn more about your phone.

If you are experiencing problems, please submit a ticket through the UICOMP HelpDesk or call 671-3400.

Frequently Asked Questions

Dial 9-1-(xxx) xxx-xxxx for all external calls, including calls to the 309 area code.

For internal calls, dial just the four-digit extension.

Note: For emergency calls, dial just 911 (with no preceding digits).

Dial 911. No preceding digits are necessary.

When you receive a voicemail, you also get an email that contains an audio file of that voicemail.

If you delete a voicemail on your phone, the message will also be deleted in Outlook.

If needed, you can recover voicemail in the Deleted Items folder in Outlook, just as you would any other email.

You can change speed dial and other settings through the Cisco Self Care Portal.

How To Access Cisco Portal

Yes, you can order a Plantronics headset for an additional fee. If you are using an older headset, we will replace it.

The models we will use are:
Plantronics CS540 Headset
Plantronics 38350-13 APC -43 Electronic Hook Switch Adapter

Department admins should submit an equipment purchase ticket and select Phone options: Teleconference and External Device: Phone Headset.

Contact Us

CIS HelpDesk
M-F 7:30 a.m.–5 p.m.

Phone Portal