Frequently Asked Questions

Please put in a CIS HelpDesk ticket. CIS no longer has full control of the mail environment but will be working in collaboration with ACCC.

CIS is recommending you use the online application for best results with O365. The Outlook client is also available for use.

Emails sent to after you are migrated will show up in your inbox.

The email sent your address will be a direct path to your new inbox and reduce the risk of delays or delivery issues. If you continue to use your address it requires additional processes for the email to show up in your new inbox and is more complex troubleshooting if your do experience delivery issues.

A new spam filter managed by UIC is used, called Barracuda. You will no longer get a quarantined email or notification that an email was not delivered. If you suspect an email was not received you will need to submit the following information to CIS and we will work with UIC to investigate. Please submit a ticket with the following information: name, net id, your email address, the email address you suspect not being delivered.
» How to Whitelist Email addresses through ACCC Spam Filter

Users migrated from Mailserv and Tigger may not have messages in their Sent Items folder. Instead they are located in a folder called Mail/Sent-mail.

Yes. Once you complete the instructions to login to outlook the first time after the migration emails saved in network folders will open in outlook like they have in the past.


Contact Us

CIS HelpDesk
M-F 7:30 a.m.–5 p.m.