Communication & Information Services (CIS)

HealthCheck Self-Survey/Building Access Process
Continuity: CIS Guide for Remote Technology

Support Priority

In response to COVID-19, CIS is giving priority to the following:

  • Issues related to patient care
  • Transition to online learning
  • Setting up remote access for all approved staff
  • Deploying loaner computers to approved employees

Any other requests will have a significantly reduced turnaround time.

CIS is offering extended support hours during this time, but many employees are working remotely.

Faculty and Student Support

Normal business hours (7:30 a.m. to 5 p.m.)

Extended hours (5 p.m. to 9 p.m.)

  • For critical issues, call technical support at 309-671-3401.

Staff Support

During normal business hours (7:30 a.m. to 5 p.m.)

  • If you are experiencing computer problems, we ask that you submit a ticket through the UICOMP HelpDesk.
  • For critical issues, call technical support at 671-3400.

During extended hours (5 p.m. to 9 p.m.)

Our Team

Trisha Thurman – Director of IT
Chad Kee – IT Infrastructure Ops Manager
Justin Cree – IT Project Manager
Rob Tapp – Client Experience Manager
Tiffany Dimmick – Office Manager
Austin Davies – Help Desk Associate
Janelle Provine – Network Engineer
Nick Dennis – IT Tech, Education
Mike Bachmann – IT Tech, Onsite
Ben Lebron – IT Tech, Offsite
Suzy Witt – Inventory Record Control Supervisor
Drew McDowell – Website Coordinator
Connor Street – CIS Support
Levi Thomas – CIS Support

Contact Us

CIS HelpDesk
M-F 7:30 a.m.–5 p.m.