Communication & Information Services (CIS)

HealthCheck Self-Survey/Building Access Process
Continuity: CIS Guide for Remote Technology

Support Priority

In response to COVID-19, CIS is giving priority to the following:

  • Issues related to patient care
  • Transition to online learning
  • Setting up remote access for all approved staff
  • Deploying loaner computers to approved employees

Any other requests will have a significantly reduced turnaround time.

CIS is offering extended support hours during this time, but many employees are working remotely.

Faculty and Student Support

Normal business hours (7:30 a.m. to 5 p.m.)

Extended hours (5 p.m. to 9 p.m.)

  • For critical issues, call technical support at 309-671-3401.

Staff Support

During normal business hours (7:30 a.m. to 5 p.m.)

  • If you are experiencing computer problems, we ask that you submit a ticket through the UICOMP HelpDesk.
  • For critical issues, call technical support at 671-3400.

During extended hours (5 p.m. to 9 p.m.)

Our Team

Trisha Thurman – Director of IT
Chad Kee – Infrastructure and Enterprise Services Manager
Rob Tapp – Client Experience Manager
Justin Cree – IT Project Manager
Tiffany Dimmick – Office Administrator
Austin Davies – Technical Support
Nick Dennis – Desktop Tech, Education
Ben Lebron – Desktop Tech, Offsite
Suzy Witt – Inventory Record Control Supervisor
Drew McDowell – Website Coordinator
Connor Street – Technical Support
Levi Thomas – Technical Support

Contact Us

CIS HelpDesk
309-671-3400
M-F 7:30 a.m.–5 p.m.

SUBMIT A TICKET