Communication & Information Services (CIS)

Support Priority

In response to COVID-19, CIS is giving priority to the following:

• Issues related to patient care
• Transition to online learning
• Setting up remote access for all approved staff
• Deploying loaner computers to approved employees

Any other requests will have a significantly reduced turnaround time.

CIS is offering extended support hours during this time, but many employees are working remotely.

Faculty and Student Support

Normal business hours (7:30 a.m. to 5 p.m.)

• If you are experiencing computer problems, we ask that you email [email protected]

Extended hours (5 p.m. to 9 p.m.)

• For critical issues, call technical support at 309-671-3401.

Staff Support

During normal business hours (7:30 a.m. to 5 p.m.)

• If you are experiencing computer problems, we ask that you submit a ticket through the UICOMP HelpDesk.
• For critical issues, call technical support at 671-3400.

During extended hours (5 p.m. to 9 p.m.)

• Submit a ticket
• For critical issues, call technical support at 671-3400.