Online Health Account FAQ

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Online Health Account FAQ 2017-07-21T14:00:21+00:00

Frequently Asked Questions

Q: What is the UICOMP Online Health Account?

A: The Online Health Account is a secure and convenient way to access and manage your health information online. You can: request an appointment, review your medical history, review your medications and immunizations; send a message to your doctor; check lab results (depending on where tests are performed); view a summary of your latest visit to the doctor; and set up access to a child’s or other family member’s health information (called proxy access).

Q: Is there a fee to access the Online Health Account?

A: No. This is a free service offered to our patients.

Q: Why do I see the OSF logo and the OSF MyChart name on the website?

A: The University of Illinois College of Medicine at Peoria has contracted with OSF HealthCare in order to provide you with this online service.

Q: I do not use an OSF provider. Can I still get access?

A: Yes. Patients of non-OSF providers but who visit University physicians have access.

Q: I already have an account with OSF MyChart, do I need a separate account?

A: No.

Answers to Enrollment Questions

Q: Who can participate in the UICOMP Online Health Account?

A: Patients of non-OSF providers who visit University physicians have access to the online tool.

Q: Can I access my child’s health or another family member’s health information?

A: Yes. Additional authorization is required. Inquire with your physician’s office for the required forms. Forms must be completed and returned to your physician’s office prior to receiving access.

Q: Can I set up and manage multiple health record accounts from a single account?

A: Yes. Called Proxy Access, you may in some cases link multiple accounts to one for ease of use and access. Additional forms and steps to authorize this are required and may be found in your physician’s office.

Getting Started

How do I sign myself up for the UICOMP Online Health Account?

1. All patients require an activation code to establish an Online Health Account. Patients may receive an activation code from their physician’s office.

2. Once you have an activation code, click on the “Activate My Account” tab (located just below the log in box) on the UICOMP Online Health Account web page and follow the instructions.

How do I sign up my child or other family member?

  1. to access a child’s or other family member’s health records requires a parent or legal guardian to have an Online Health Account. If you do not already have one, this process will establish one both for you and your family member.
  2. Request the appropriate “Proxy Access Form” from your doctor’s office for the family member. There are separate forms for children under age 12; for children ages 12-17; and for other adults. Please note: Proxy Access forms for Children under age 12 and for other adults may be found here; however ALL forms must be turned into your doctor’s office.
  3. Form(s) must be completed at your doctor’s office. If you are not the child’s parent, you will need to provide proof of legal guardianship.
  4. Once Proxy Access is authorized, you will receive an email with an activation code and instruction to set up the Online Health Account.

For additional help in setting up your online access, please ask your doctor’s office or call the OSF call center at 855-OSF-HEALTH (855-673-4325).

Q: Who do I contact if I have questions?

A: You may call your physician’s office or the OSF MyChart Call Center at 855-OSF-HEALTH (855-673-4325).

Your Medical Record

Q: Once I sign up for the Online Health Account, who can see my records?

A: Other than you, only your physician and your care team can view your health history.

Q: How safe is my health information?

A: Your information is secure from unauthorized access as it is password protected and delivered via a secure online connection.

Q: If I send a message to my doctor, when can I expect a reply?

A: You will generally receive an answer by the end of the next business day. This is NOT to be used for urgent needs. For medical emergencies, please call 911.

Q: When can I see test results?

A: Results are release after your physician has received them. Please note, some tests results may not be available for view, depending on where they were performed.

Q: Are all tests shared electronically?

A: No. Your physician is able to determine which types of test results are accessible.

Q: Can I make changes to my allergy or medication list?

A: Yes. It is possible to remove or add an allergy or medication from the list. Your doctor’s office will review your request before making the change.

Q: What if some of my health information is incorrect?

A: Your health information comes directly from your electronic medical record at your physician’s office. Ask your doctor to correct any inaccurate information at your next office visit.

Q: Can I download a copy of my medical record?

A: Yes. You can download a portable copy of portion of your medical record that includes allergies, medications, current health issues, test results and immunizations. This feature, called your Lucy record, is available under the My Medical Record Tab after logging in. This can be downloaded to a USB drive and shared with your other healthcare providers.

Q: Can I view a summary of my last visit?

A: Yes. After your visit, you will be able to view some information, including after care instructions.

After Enrolling

Q: I forgot my password. What should I do?

A: You may contact the OSF MyChart Call Center at 855-OSF-HEALTH (855-673-4325) to request a new password. You may also click the “forgot password” link on the sign-in page to reset your password.

Q: How can I get a new access code?

A: You may receive one during your visit to your physician’s office; you may contact the OSF MyChart Call Center at 855-OSF-HEALTH (855-673-4325) to request a new code; or request one online by clicking the “sign up now” link on the sign-in page.

Q: How do I update personal information (e.g. home address, e-mail or change a password)?

A: After logging in, go to the Preferences section from the left menu and select the appropriate option.

Technical Questions

Q: How do I sign up for email or text message notifications?

A: After logging in, click on “My Account,” then “Notifications”. Here, you can choose to receive text message alerts in addition to email alerts.

Q: How secure is this service?

A: Access to information is controlled through secure access codes, personal ID’s, and passwords. Each person controls their password, and the account cannot be accessed without that password. OSF MyChart uses the latest in industry-standard 128-bit SSL encryption technology with no caching to automatically encrypt your session with OSF MyChart. Unlike conventional e-mail, all OSF MyChart messaging is done while you are securely logged on to our website.

Q: What is your privacy policy?

A: The University of Illinois College of Medicine at Peoria has contracted with OSF HealthCare to provide this service. OSF MyChart is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by OSF MyChart.

Q: I was logged out of the Online Health Account, what happened?

A: While logged in, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out.

Q: My access code does not work, what should I do?

A: If your access code is not working, please call OSF MyChart Call Center at 855-OSF-HEALTH (855-673-4325).

Q: Is my access code my user ID?

A: No. Your access code is not your OSF MyChart ID or password. You will use this code only once to log in for the first time. (The code will expire after you have used it or after 30 days). When you log into OSF MyChart the first time, you will then be asked to create your own unique ID and password.