FAQ’s 2017-12-11T13:21:28+00:00

Frequently Asked Questions

Why is this migration occurring?

UIC has multiple email systems on campus, some of which are very old and need to be retired (Tigger and Mailserv, for example). Other systems duplicate efforts, create inefficiencies, and pose security risks. UICOMP’s email system will be consolidated to reduce duplicated efforts, improve end-user experience, and improve efficiencies.

What are the benefits of Microsoft Exchange Online and Office 365?

Exchange Online forms the foundation for ACCC and UICOMP’s collaborated upcoming unified communications plan, which includes updates to voice services (with email integration), web-conferencing, instant messaging, and other collaboration tools and services.

Exchange Online can be accessed through clients such as Outlook and native email apps on Mac, PC and mobile devices. A full featured web interface allows users to open Word, Excel, and other MS Office files by using the online versions of those products without having to install software. Additionally, users will have access to a much larger 100GB inbox.

How will the migration process happen?

The College of Medicine at Peoria’s email system, as well as ACCC legacy email servers in ACCC, such as Mailserv and Tigger, will be decommissioned and consolidated into Exchange Online.

ACCC expects CIS to minimize disruption to operations while meeting the December 15, 2017 deadline. As part of this process, and in accordance with UIC’s IT Security Program, https://security.uic.edu/policies , automatic routing of all email sent to your netid@uic.edu email account to non-UIC accounts (such as Gmail.com, OSFhealthcare.org or UnityPoint.org), will no longer be permitted.

What is the process to obtain an Exchange Online account for a new staff or faculty member?

As of October 2016, a new process for onboarding new staff, including faculty members, was introduced by UIC Human Resources. The UI New Hire streamlined process includes the creation of an Exchange Online account.

Do individuals at the College of Medicine at Peoria have to wait for CIS to contact them to migrate to Exchange Online?

Yes. Waiting for CIS to migrate users at the same time is necessary with room and shared resource calendars, to prevent information from being out of sync.

Will there be a charge for Exchange Online?

The cost of Exchange Online is included in the basic bundle of IT services for the campus, as part of the new ACCC rate and funding model implemented in FY17.

How will this affect students?

Exchange Online is the standard email platform for students M1’s and M2’s starting August of 2017. Exchange Online accounts are available for students M3 and above through a department request.

Faculty and staff looking to use the Google Apps suite to collaborate with students can request access to UIC Google apps.

If a faculty member is currently using UIC’s Gmail account, do they need to migrate to Exchange Online?

Yes. The College of Medicine at Peoria is a U of I HIPAA Covered entity, in which case you must migrate. Google Apps (the rest of the Google Application suite outside of Gmail) will remain available to those who need it. Please wait for CIS to contact you about migrating to O365.

What is the recommended application for accessing email?

CIS is recommending you use the online application for best results with O365. The Outlook client is also available for use.

Will there be training?

CIS will be holding training session in person and online for the online application of O365. You may also use Lynda.com for O365 training. You can find the correct link to lynda.com on the CIS website or ACCC website.

What changes will I see with this migration?

  • Support process will change, CIS will no long have full control of the environment and will be working in collaboration with ACCC.
  • Email will not be routed outside of UIC
  • Should start using netid@uic.edu not nedid@uicomp.uic.edu
  • Net ID password would be link to your university common password

What happens to my @uicomp.uic.edu account?

The @uicomp.uic.edu account till be rolled into the @uic.edu account. All email going to your @uicomp.uic.edu account will be routed to you @uic.edu account. We do ask that you start giving your @uic.edu account to your contacts. If you have online accounts using your @uicomp.uic.edu account please change your contact email to @uic.edu.

How will the migration process happen?

There will be three email migrations. One for users with email accounts @uicomp.uic.edu, one for users with mailserv. or tigger accounts through ACCC, and one for users with gmail accounts. Users will experience a minimal amount of downtime during the last phase of the migration.

How do I know what type of email account I have?

The majority of users have an @uicomp.uic.edu account. If you do not and use a mailserv. or tigger account CIS will be in contact with you via email to discuss the migration.

What do I do if I have a Tigger or Mailserv account?

At this time you do not need to do anything. CIS will be in contact with you via email to discuss the migration and next steps.

Do individuals at the College of Medicine at Peoria have to wait for CIS to contact them to migrate to Exchange Online?

Yes. Waiting for CIS to migrate users at the same time is necessary with room and shared resource calendars, to prevent information from being out of sync.

If I am currently using UIC’s Gmail account, do I need to migrate to Exchange Online?

Yes. The College of Medicine at Peoria is a U of I HIPAA Covered entity, in which case you must migrate. Google Apps (the rest of the Google Application suite outside of Gmail) will remain available to those who need it.

What do I do if I have a uic gmail account?

At this time you do not need to do anything. CIS will be in contact with you via email to discuss the migration and next steps.

Who do I contact for support after I am migrated?

Your first line of contact will be CIS. Support will be a collaborated effort between CIS and ACCC. More information about the support process will be communicated via email and on the CIS website.

Will I need to change email settings on my phone after the migration?

Yes. Instructions will be added on the website or you may contact CIS for assistance. You will be required to have pin number on your phone before email will work.

Contact Us

CIS HelpDesk
309-671-3400
M-F 7:30 a.m.–5 p.m.

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